Delivery policy

Delivery Policy

Regrettably due to circumstances beyond our control, we are currently unable to offer deliveries to our valued customers in The Republic or Ireland and Northern Ireland. This is due to new operational challenges created by the United Kingdom's withdrawal from the European Union.

We will be reviewing this over the next few months and will advise here any changes to the current situation. If you have any questions, please contact us on 01462 480480

Thank you for your understanding.

Flooring orders

All flooring orders under £50 are subject to a £5 delivery charge, orders between £51 and £249.99 value will be subject to a £15 delivery charge, and orders over £250 are free.

Resins orders

All Resins order under £2000 will be subject to a delivery charge, as outlined below.

Walls orders

All Walls order under £1500 will be subject to a delivery charge, as outlined below.

Orders for goods from our flooring and walls ranges may be shipped from separate warehouses and, due to the nature of the goods, will be delivered via separate consignments

Where an order is placed for both flooring and walls products the items will be subject to their individual respective charge, i.e. not the total value of the combined order.

For more detailed information on returns or logistics please see the relevant policies here

Delivery Times

Most orders of stocked products will be delivered within 2-3 days, subject to further confirmation.

For orders of custom or made to order products a sales assistant will be in touch to confirm the delivery timescale. If you have any questions please contact us on 01462 480480

For deliveries outside of the standard offer please contact us on 01462 480480 to arrange.

Delivery times are between 8.00am and 6.00pm. Unfortunately, we cannot offer you an estimated time of arrival as we use a courier/pallet courier to deliver the goods if outside our area. If there is the likelihood of delay or we are unable to fulfil an agreed delivery date, we will contact you in advance to discuss alternative options. Please ensure you are available to accept delivery as any missed deliveries may incur a re-delivery charge.

We have developed a very reliable carrier delivery service but it is possible due to unforeseen circumstances that an order may not reach its destination within the stated time frame. For this reason we strongly advise against booking installers until your goods have arrived, we cannot accept liability for late delivery and/or consequent costs or penalties arising from late delivery.

Following insurance guidelines, all pallet deliveries are curb-side drops and you must have at least two able bodied people to offload your order. Drivers are NOT insured to offload at any location  Smaller orders will be sent via our courier partners and the driver will bring the order to your door.

Pallet

All pallets must be removed along with the floor and/or wall products and kept by the customer for all pallet deliveries

Damaged Goods

Any damaged goods MUST be signed as damaged on the delivery note; we will then make further arrangements with you to replace the damaged goods. Please refer to our Returns Policy here

Cancellations and Returns

Please refer to our Returns Policy here