Cookie Policy

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Altro Cookie Statement

Last Updated: September 2020

This Cookie Statement explains what cookies are and how and why we use them on the Altro e-commerce website, (the “Website”).

For the meanings of the defined terms used in this Cookie Statement and for information about how we use personal information which you provide to us or we have collected about you, please see our Privacy Notice, which applies specifically to customers who use the Website.

You can see when this Cookie Statement was last updated at the top of the page.

What is a cookie?

A cookie is a small file of letters and numbers that is sent to your browser and stored on the hard drive of your computer (or internet enabled device) when you visit a website.

Our Website use cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you use our Website and also allows us to improve our Website. 

We use the following categories of cookies on our Website:

Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website and use a shopping cart.

Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you, when you return to our Website.

Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Cookies are also placed on our Website by different third parties.  Please see the table below for the different cookies which we use on the Website, what they are used for and when each cookie expires in relation to your use of the Website.

What cookies do we use?

We use the following cookies:

Type of Cookie

Name of Cookie



Session Cookie


Used to create a unique identifier for your session on the Website.



Various – see Shopify’s cookies policy for more information:

Used for a variety of purposes in relation to your use of the Website, including strictly necessary cookies for the purposes of facilitating your navigation through the Website, security whilst using the Website, managing your checkout and shopping cart and logging in.  

Shopify also use monitoring and analytics cookies to understand how visitors use the Website and to help improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.

In addition, Altro may request that Shopify places further third party apps onto the Website from time to time.  These third parties will also use cookies.  For instance we use Google Analytics and Facebook Pixel for capturing customer behaviour information, such as the amount of time spent visiting the Website, which items you have viewed, items added to your basket and purchased etc..

For a more detailed explanation regarding the Shopify cookies, please view the Shopify cookies policy: (,

particularly under the headings:  ‘Merchant website’, and ‘Shopify website’ (please note, the section entitled “Oberlo websites” is not relevant to users of our Website).

Shopify also place cookies which may involve collecting and using personally identifiable information about your use of the Website – we therefore recommend that you also review Shopify’s relevant privacy policy.  This is available at:

Various – please see Shopify cookie policy for more details

Google Analytics Cookies


Used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve our Website. The information we receive from these cookies provide us with information in an anonymous form, including the number of visitors to our Website, where visitors have come to our Website from and the pages they visited.  You can read more about Google's use of your information here:

2 years


24 hours


10 minutes

Kentico Cookies


Our Website is built using the Kentico content management system and they use a number of cookies to improve your use of the Website. Kentico's cookies record:

  • a security token that helps protect against cross-site request forgery;
  • your preferred content culture;
  • activities on the Website;
  • the URL referrer from which you arrive on the Website; and
  • visitor status (unknown/first visit/more visits).



1 year


50 years


1 day


20 years



These cookies are set by AddThis, a social bookmarking service. AddThis does collect some information such as which web page you came from, which type of browser you are using, and your general geographic location. If you use the AddThis tool to share content they will aggregate data about what pages are shared, when, where and how. They also assign your web browser a unique identifier. You can find out more about what AddThis do on their site at

2 years


30 minutes




6 months


2 years


2 years


1 month


1 month

MITEL (online chat)

No cookies used

When using the online chat feature the solution may store your name and email as part of the login process.

This is done via local storage and not using cookies and can be easily removed by clearing browsing history from within internet settings




Navigating to a page that contains the Issuu embedded document viewer will set a cookie on your computer from ‘’.

5 years



Used for advertising purposes. Tracks opted-out Facebook users. If you’ve previously received a cookie from Facebook because you either have an account or have visited, your browser sends Facebook information about this cookie when you visit a site with the “Like” button or another social plugin. Facebook use this cookie information to help show you a personalised experience on our Website. You can read more about Facebook's use of cookies here:

3 months

What can you do about cookies?

You have the right to choose whether or not to accept cookies. You can block cookies by changing your browser settings so that cookies from our Website cannot be placed on your computer or mobile device. The "help" portion of the toolbar on most internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Please note that if you choose not to accept cookies you may not have access to certain features that make your experience of our Website more efficient and some of the features on our Website may not function properly.

Changes to our Cookie Statement

We may change this Cookie Statement from time to time. You can see when this Cookie Statement was last updated by checking the “last updated” date displayed at the top of this Cookie Statement.

How can you contact us?

If you have any questions or comments about this Cookie Statement, don’t hesitate to contact us at